Support roles and relationships in Aged Care

Effective 1 July 2025, the Australian Government will implement significant changes to support roles and relationships within the aged care system, emphasising the importance of supported decision-making.

These reforms aim to empower older individuals to make their own choices regarding aged care services, with assistance from trusted supporters when needed.​

The new Act provides a legal framework for registering supporters.

Key Changes

Introduction of Registered Supporters: Older individuals can appoint a registered supporter to assist in understanding, making, and communicating decisions about their aged care.​

Registered supporters can interact with My Aged Care on behalf of the older person, access necessary information, and aid in daily decision-making processes.​

Having a registered supporter does not prevent an individual from doing something themselves. Elderly Australians can continue to request, receive and communicate information and make decisions. They can also have more than one registered supporter.

Transition from Current Representative Roles: Existing regular and authorised representatives in My Aged Care will automatically transition to the role of registered supporters on 1 July 2025.

Both the older person and their current representative have the option to opt out of this automatic transition if they choose.​

Recognition of Appointed Decision-Makers: Individuals holding legal authority under state or territory laws (e.g., guardianship or enduring power of attorney) will continue to make decisions on behalf of the older person, in accordance with their legal powers.​

Supported Decision-Making: The reforms underscore that every individual has the right to make decisions about their life, including aged care choices. Supported decision-making ensures that older people remain in control, with assistance tailored to their preferences and needs.​

Action Steps Before 1 July 2025

Review Existing Arrangements: Older individuals and their current representatives should assess their current support relationships to determine if they wish to continue under the new registered supporter framework.​

Opt-Out Process: If either party decides not to transition to the registered supporter role, they must follow the opt-out procedures outlined by My Aged Care.​

For comprehensive details on these upcoming changes and guidance on updating support relationships, visit My Aged Care’s official web page.

These reforms reflect a commitment to enhancing the autonomy and dignity of older Australians, ensuring they receive the support necessary to make informed decisions about their aged care services.